SuccessTips Newsletter
In this issue: Customer disloyalty - What to do? by Eric Albertson Word count: 392 Time to read: 1-2 minutes Warning; this will be a painful newsletter for some to read During the past few weeks, I've spoken with a number of people
When I was speaking with Tom, Carol and Jim, I asked them Collectively, they said, "Not enough." "How many new people have you called in the past week? "Not enough." "What are you doing to grow your business?" I asked. They gave a non-answer. What is your elevator speech? They didn't have one. What do you do when people say, “Tell me more?” The answer: “Not sure.” "What are you going to do to solve your problem”? "I don't know," was the collective reply.
If you think business stinks, guess what? It does. It becomes self-fulfilling prophecy. If you're not looking for customers — business — every day, it's almost certain you won't find any. You can listen to the The Secret all you want. I just don’t see how it will help. Hockey great Wayne Gretzky, said, "You'll always miss 100 percent of the shots you do not take." If you're not looking for new business, what are you doing every day?
For many years I've wondered why bright, successful and talented people's careers level off and reach a plateau. These are my conclusions:
What Tom, Carol and Jim might be missing Tom, Carol and Jim don't have any goals. They don't have elevator speeches; they don't ask the right questions. They complain that business is tough, but don't do anything about it. They've given up. They've quit. Common ground for winners and losers Winners and losers have one thing in common: they are always having a conversation in their minds. The winner is always saying something like, “I wonder what I can do here to make this circumstance work for me. I bet if I look long enough, there is a way. Maybe if I try this….”? The conversation that goes nowhere…but feels good to some The loser, by contrast, is having a very different conversation: “Oh, this will never work. It is just a waste of time to try. It has never worked before. It probably won’t work this time.” Where does “attitude” come from, anyway? You can't cut someone open and find something called “attitude.” Attitude, morale, high spirits and even success, are internal conversations. Those conversations lead to very different actions and very different actions lead to very different results. You can choose your conversations if you want to. Mindset drives mental conversations, and they drive actions That is just my observation. You have to see for yourself. My coaching clients are all having their best year, ever, this year, and they are all having “can-do” internal conversations that lead to actions. And the actions achieve good results. These actions are often not comfortable, but do yield nice fat results in terms of money and self esteem. Does this really work? Most of my coaching clients have competitors who are having their worst year in a decade. The only difference, in my experience, is the nature of their internal conversations, each and every day. This is one of my favorite poems; The Man Who Knows He Can If you think you are beaten, you are;
Which conversation do you want? You can go through life with an attitude problem, like Tom, On the other hand Alternatively, you can have an attitude, or internal conversation, that makes 2008 your best year ever. The choice is really yours.
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